Refund Policy

Return & Refund Policy


At EssenceElite, our goal is to offer you top-notch products and exceptional customer support.

Cancellation Policy

Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.



We don't issue refunds for used, worn, or damaged items due to normal use or misuse.

All refunds are processed in U.S. Dollar ($USD) as per the original purchase. 


Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage.

If your item arrives damaged, inform us within 48 hours of delivery. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Bracelet Replacement Guarantee

At Essence Elite, we stand behind the quality of every bracelet we sell. If your bracelet arrives broken or damaged, or breaks under normal wear, we will replace it for free — no questions asked. Up to 60 Days after purchasing 

How to Request a Replacement

  1. Email us at divineessenceelite@gmail.com
  2. Include your order number and a brief description of the issue.
  3. Attach clear photos showing the damage or breakage.

Once we receive your email and photos, our team will review your request and ship a replacement bracelet to you at no charge. Replacements are subject to availability.

This guarantee applies to manufacturing defects and damage upon arrival. It does not cover loss or damage resulting from misuse, alterations, or intentional damage.